Privacy Policy

Last Updated: March 15, 2025

At Omnimulti Hub, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our seasonal investing services and educational resources.

Quick Navigation

  • Information We Collect
  • How We Use Your Data
  • Data Sharing Practices
  • Your Rights Under GDPR
  • Data Security Measures
  • International Transfers
  • Retention Periods
  • Contact Information

1 Information We Collect

When you interact with Omnimulti Hub's seasonal investing platform, we collect several types of information to provide you with personalized financial education and investment insights.

Personal Information

Name, email address, phone number, and mailing address when you create an account or contact us for support.

Financial Information

Investment preferences, risk tolerance levels, and financial goals to customize our seasonal investing recommendations.

Technical Data

IP addresses, browser types, device information, and usage patterns to improve our platform performance.

Communication Records

Email correspondence, support tickets, and feedback you provide to help us serve you better.

We collect this information through various methods including direct input, automated technologies, and third-party integrations with financial data providers.

2 How We Use Your Data

Your information helps us deliver relevant seasonal investing insights and maintain the quality of our educational services. We use your data for specific, legitimate purposes:

  • Providing personalized seasonal investing recommendations based on your risk profile
  • Sending educational content about market trends and investment opportunities
  • Processing your requests for financial consultation or support services
  • Analyzing platform usage to improve our educational resources
  • Complying with financial regulations and legal requirements in Belgium and EU
  • Protecting against fraud and unauthorized access to your account

Legal Basis for Processing

Under GDPR, we process your data based on legitimate interests for service improvement, contractual necessity for platform access, and your explicit consent for marketing communications.

3 Data Sharing and Third Parties

We maintain strict control over your personal information and only share data with trusted partners when necessary for our services.

Authorized Data Sharing

  • Financial data providers for real-time market information and seasonal analysis
  • Cloud hosting services (AWS Europe) for secure data storage and platform operation
  • Email service providers for delivering educational content and account updates
  • Analytics tools to understand user behavior and improve our platform
  • Legal authorities when required by Belgian or EU law enforcement

What We Never Share

We never sell your personal information to advertisers or marketing companies. Your financial data and investment preferences remain confidential and are only used within our platform for providing seasonal investing insights.

4 Your Rights Under GDPR

As a Belgium-based company serving EU residents, we fully comply with GDPR requirements and respect your data protection rights.

  • Right to Access: Request a copy of all personal data we hold about you
  • Right to Rectification: Correct any inaccurate or incomplete information
  • Right to Erasure: Delete your account and associated data (subject to legal obligations)
  • Right to Restrict Processing: Limit how we use your information in specific circumstances
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Opt out of marketing communications or data processing based on legitimate interests

How to Exercise Your Rights

Email us at [email protected] with your specific request. We'll respond within 30 days and may need to verify your identity for security purposes.

5 Data Security Measures

Protecting your financial information requires robust security measures. We've implemented multiple layers of protection:

Technical Safeguards

  • AES-256 encryption for data at rest and TLS 1.3 for data in transit
  • Multi-factor authentication for account access
  • Regular security audits and penetration testing
  • Automated monitoring for suspicious activity
  • Secure API endpoints with rate limiting and access controls

Organizational Measures

Our team follows strict data handling procedures. Only authorized personnel can access personal information, and all access is logged and monitored. We conduct regular training on data protection best practices.

6 International Data Transfers

While our primary operations are in Belgium, some services require data processing outside the EU. We ensure adequate protection through:

  • Standard Contractual Clauses (SCCs) with all non-EU service providers
  • Adequacy decisions for transfers to countries with recognized data protection
  • Additional safeguards including encryption and access controls
  • Regular compliance monitoring of international partners

Currently, we transfer data to AWS servers in Ireland (within EU) and to financial data providers in the United States under appropriate safeguards.

7 Data Retention and Deletion

We keep your information only as long as necessary for providing our services and complying with legal obligations.

Retention Periods

  • Active accounts: Data retained while account remains active plus 3 years
  • Financial records: 7 years as required by Belgian financial regulations
  • Marketing communications: Until you unsubscribe or 2 years of inactivity
  • Technical logs: 90 days for security monitoring purposes
  • Support communications: 3 years for quality assurance

Automatic Deletion

Our systems automatically delete expired data based on these retention schedules. You can also request immediate deletion of your account through our support team.

Privacy Questions or Concerns?

Our data protection team is here to help with any privacy-related questions about your seasonal investing data.

Phone: +32 87 22 30 51
Address: Av. du Bourgmestre Jean Materne 96, 5100 Namur, Belgium
Data Protection Officer: [email protected]

You also have the right to lodge a complaint with the Belgian Data Protection Authority if you believe we haven't addressed your concerns adequately.